3345 Michelson Drive, Suite 100 Irvine, CA 92612 949.381.4000

Quality & Performance

It is our attention to detail and the smallest imperfections of each patient’s experience that drives a deeper understanding and ultimately a sustainable approach to the achievement of Perfect Care.

Over 350 years ago, the founder of the Congregation of the Sisters of St. Joseph, crafted a message in a prophetic letter to spur the growth of a “Little Design.” It was to be a new form of association of women, whose members would consecrate their lives to God, live together in small groups, and combine a life of prayer with an active ministry to the sick and the poor.

Today, carrying on Father Medaille’s inspiration, we are cultivating the seeds of a bold concept in healthcare…Perfect Care. His words are as relevant to us today as they were for the Sisters in 1650.

Give your full attention to the actions you perform,
Remove from them the slightest imperfections,
And try to observe all conditions necessary to make them perfect.
One action done well is worth a half dozen done half-heartedly.

Jean Pierre Medaille
SJ-Maxim 14:4

What is Perfect Care?

Our goal of Perfect Care is simply defined as striving to never fail to deliver care that is:

S- Safe
T- Timely
E- Evidence-based
E- Efficient
E- Equitable
P- Patient/Family Centered
S- Sacred/Spiritual

-- or STEEEPS

In striving to achieve Perfect Care for every patient we serve, we focus on providing excellence in three areas:

  • Clinical Quality
    Ensuring the degree to which our health services increase the likelihood of desired health outcomes and are consistent with current professional knowledge
  • Patient Safety
    Ensuring the healthcare services we provide minimizes both risk and harm to those receiving care.
  • Patient Satisfaction
    Ensuring that our patients and their family members are satisfied with the care they receive