Sherin Ann Chakkalakel, NP-C

My *AGE* mother is the patient. She suffers from dementia, so I am filling out the survey on her behalf. The overall care received is good, but staff should be more aware that my mother has dementia and can't answer many of the questions asked of her because she can't remember.

NP was asking me questions then interrupting me as I spoke. She seemed to be arguing with what I was saying. I felt like I was being asked to diagnose problem for her. At end of visit NP told me "you are out of time," my response was to ask the total amount time I was provided. NP did not answer but said the office staff would be contacting me with info on the appt. for a CT scan for suspected "fibromyalgia of my jaw." After all this I received an appt. reminder to see the NP. I contacted medical offices about appt. and no contact for CT scan. Was told I should have contacted the hospital - explained I had been told office staff would contact me about scan appt. I cancelled appt. #2 with NP and declined to make another one. I have received health care at this same office more than 12 yrs. They generally are staffed with high quality persons who are well educated/trained. I do not know how a person can be adequately trained to overcome a personality that was essentially combative. Dealing with unwell persons who are suffering from pain & even fear is learned early in a persons life. Sincerely, *NAME* *DATE*

Why did it take OVER TWO WEEKS AND THREE PHONE CALLS to get a response for an appointment? All I got was a recorded message. I also wrote an email about a week ago on SJH's website asking for help about my snapping knee syndrome, AN EMAIL I NEVER GOT A RESPONSE TO. I was so furious being ignored that I left a detailed complaint on Yelp.

Great doctors & staff.

everyone was very helpful my Dr retired last May I am a new patient but everything is going good